[1] Users Manual and TroubleShooting Section

Thoroughly covering all areas of the script, our Users Manual will introduce you to your script and help you along the way get more acquainted with your management system. Inside the manual are flash tutorials of areas that are better explained 'in vision'. If we see a need for an area to have a flash tutorial that may not already have one, one will be created to ease the solution.

cPanel Users Manual [ undergoing rebuild ]

Website Builder Site Studio  Users Manual [ undergoing rebuild ]

 [2] Open User Forums

Access the Open Forums

Feeling that solutions are better provided from first hand experiences, the users forum can be a wealth of knowledge and information to beginners and to seasoned script users. The vast variety of webhosts that use the script can reflect in a array of different approaches to achieve your solution - successfully. Everyone has their own way of solving issues, some prefer open forums as opposed to a non-responsive manual - for those users, feel free to browse our forums.

Be sure to follow these simple steps to easy solutions in the forum
 

Provide all steps to recreate the problem

Provide the current version you are running in the post

ALL details pertaining to the issue, leave nothing out

Is it a one time issue or can it be reproduced each time

 [3] Client HelpDesk

Click to Access the HelpDesk [ Open to ALL License Holders ]

The helpdesk is open to all client users of our websites. Please feel free to submit a helpdesk request for any issue that you cannot find a solution to in any of the above channels or, if an issue is unresolved in our forums that will require further information that should not be provided in a pubic forum. If you have posted a forum question, please be sure to include that link in any request opened so that we can post our solution there as well to help others who may encounter the same issue in time.

All tickets will be answered in a timely manner, in the order received. Please do not submit multiple tickets on the same issue or 'bump' your unanswered ticket if it is not responded to. Any ticket or issue that is 'bumped' will be moved out of rotation to the end of the list.

When submitting tickets, please allow ample time for responses to your requests. Although most tickets are responded to immediately, please allow up to 1 - 2 business days for a total solution to your request. ALL requests submitted via our helpdesk are guaranteed a response.
 

 [4] Phone Support

This is a FEE Based service and is not always available

WareHouse .com and .co.nz does offer telephone support at a rate of $100 per incident to all Clients. We offer many 'free' channels of support as to where telephone support should be the last channel used if all others fail. If an issue arises in a ticket or forum request, and the staff of WareHouse .com and .co.nz requests your phone number to call you, there is no fee for that call. The per incident fee is only charged when the user initiates the request for a phone call to resolve a high priority issue.

When requesting phone support, please be sure that you have a Microsoft operating system with Internet Explorer and can actively view the internet at the same time of having a telephone conversation.

To request telephone support, please be sure to have a PayPal account and everything available ( incident wise ) before submitting your request. Please note, phone support is only available Monday through Friday, between the hours of 10:00am and 3pm A,W,T, holidays and weekends excluded. Each call will be limited to 1 hour and this fee is non-refundable. Please note that if we feel telephone support is not needed, we will deny the call and provide as much support required via the ticket system.

 Direct Email Support

This Option Is Not Available

Email based support requests are not the best methods to request technical support on the product. We recommend utilizing the online helpdesk as opposed to email support so that there is an online record of all communication on the issue for future reference.