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CLICK HERE==> For support at 888warehouse.com/Or for any Website Related Help
| From
November 1, 2009 through February 1, 2010, our support hours have
changed from 24 Hours a Day to 9am to 6pm, (GMT + 12:00)
Auckland, Wellington Time, (A,W,T.) Monday through
Friday. After hours and weekend support will be provided when available but we can only guarantee immediate support during those times and days mentioned. |
WareHouse .com and .co.nz support is dedicated to
providing final solutions on all open issues that may arise, in a timely
manner on all areas from installation to the functionality of the released
code.
By offering different levels of support, most customers can locate a
solution from our first two levels of support. If those areas fail to help
or resolve, we do offer a helpdesk solution as well to expedite the
resolution of any open issue or question
We have listed our channels below, by number, to display the level that
support channel provides ( 1 being self serve and 4 being the most
reliable ) . When an issue arises, please follow the sequence of
channels to locate a solution or notify us of the issue.
What can you expect from us?
Best possible effort to resolve your issue in a timely manner
Keep the communication window open until resolved
Update entire community if fix is needed globally
What we expect of our Clients requesting help?
Provide all details and requested information to resolve issues
Only submit support requests for supported code (untouched base code)
Be patient and provide ample time to have issue resolved
| EXPEDITION OF TICKETS: When tickets are submitted without details to access either your admin area and/or your cPanel, your ticket may take longer to resolve. Be sure to include ALL details within your ticket to prevent a delay in your issue being resolved. |
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[1] Users Manual and TroubleShooting Section |
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Thoroughly covering all areas of the script, our Users Manual will introduce you to your script and help you along the way get more acquainted with your management system. Inside the manual are flash tutorials of areas that are better explained 'in vision'. If we see a need for an area to have a flash tutorial that may not already have one, one will be created to ease the solution. cPanel Users Manual [ undergoing rebuild ] Website Builder Site Studio Users Manual [ undergoing rebuild ]
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[2] Open User Forums |
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Feeling that solutions are better provided from
first hand experiences, the users forum can be a wealth of knowledge and
information to beginners and to seasoned script users. The vast variety
of webhosts that use the script can reflect in a array of different
approaches to achieve your solution - successfully. Everyone has their
own way of solving issues, some prefer open forums as opposed to a
non-responsive manual - for those users, feel free to browse our forums.
Provide all steps to recreate the problem Provide the current version you are running in the post ALL details pertaining to the issue, leave nothing out Is it a one time issue or can it be reproduced each time
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[3] Client HelpDesk |
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Click to Access the HelpDesk [ Open to ALL License Holders
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| SUPPORT POLICY: If your support & downloads time has expired, you will be required to renew from the Client area to receive support or access to current or, future release builds of the product for your installation. This applies to ALL Clients. | |
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[4] Phone Support |
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This is a FEE Based service and is not
always available |
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| REQUIRED: For phone support, you must have an active support agreement for your product or your request will be denied immediately | |
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Direct Email Support |
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This Option Is Not Available |
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For support at
888warehouse.com/Or for any Help -
http://www.support.888warehouse.com/support/
Your Own
Websitebuilder.internetwarehouse.co.nz - http://www.websitebuilder.internetwarehouse.co.nz
One Page Website - http://www.888warehouse.com/index-4.html
An
excellent solution for the business or individual, who are not fully sure
about the implications of launching a website on the Internet.
This one page holding website can protect your brand until you are ready to
pursue your full website design. Domain name, Email accounts and your own
online control panel are all inclusive of the price.
Our unique one page website can give you an immediate website presence tailored with your company details presented in its own style. Forget about the usual 'page under construction' signs you see, we will create a unique design for your company, when your domain name is registered.
Also in this package you will receive:-
This is an ideal solution for any business who wants to secure and protect their online branding until they are ready to launch on the Internet. If you are thinking of having a website, now is the time to secure your domain name site and protect your company.
If you require any extra features, we will be pleased to provide a free quotation.
Here is a quick review of the process for this website design plan:-
We offer a full service from the initial consultation right through to the completion or your website project.
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